Frequently Asked Questions
Find answers to common questions about our car parts marketplace
Delivery
How long does delivery take?
Delivery typically takes 1-3 business days within Kigali and 3-5 days for other regions.
General
How do I find parts for my car?
Use our search bar to enter your car brand and model. You can also browse by category or use our AI assistant for help.
Location
Do you have a physical store?
We operate online with multiple supplier locations. You can pick up orders from our partner locations.
Orders
How do I track my order?
You will receive WhatsApp updates with your order status. You can also check your order in the dashboard.
Payment
What payment methods do you accept?
We accept mobile money (MTN, Airtel), bank transfers, and cash on delivery.
Products
Can I order parts for any car brand?
Yes, we stock parts for all major brands including Toyota, Honda, Nissan, Hyundai, and European brands.
Quality
Are the parts genuine?
We work with verified suppliers. All parts come with quality guarantees. OEM parts are clearly marked.
Returns
What if the part doesn't fit my car?
We offer a 7-day return policy. If the part doesn't fit, contact us for a refund or exchange.
Services
Do you offer installation services?
Yes! We partner with trusted mechanics. You can request a mechanic referral when placing your order.
Warranty
What is your warranty policy?
Most parts come with a 6-month warranty. Warranty details are provided with each product.
Still have questions?
Request a part →