Returns & Refund Policy

1. Introduction

At RBLC Ltd, we are committed to providing high-quality car spare parts to our customers across Rwanda. We stand behind the quality of our products and want you to be completely satisfied with your purchase. This Returns & Refund Policy explains the terms and conditions under which you may return products and receive a refund.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• •Unused condition: The item must be unused and in the same condition as when you received it. Parts that have been installed, tested, or modified cannot be returned.
• •Original packaging: The item must be returned in its original packaging. We require the original packaging to ensure the part can be resold and to protect it during transit.
• •7-day window: Returns must be initiated within 7 days of delivery. Requests received after this period will not be accepted.
• •Proof of purchase: You must provide valid proof of purchase, such as your order confirmation, receipt, or invoice.